Before placing an order, we recommend contacting us to check if the item(s) is in-stock and ready-to-ship. Call us at: 732-984-9359 or e-mail us at:hottrendzusa@gmail.com with the item#, size, color and we will let you know within 1 business day.

When the item you ordered is out of stock, we'll notify you the same business day. You are not charged if the item is not available or sold out. Charging is done manually when the item is shipped. When your order is canceled, the amount will show as a "pending status" on your online banking website that will go away within 3 to 5 business days. It's a good idea to be prepared with a second or third choice.

If the item is available, we usually ship it out the next business day, and our U.S. customers receive their in 3 - 5 business days via Ground Shipping. Faster shipping options are available. International customers usually receive their order in 7 - 14 business days. Some made-to-order dresses take from 4 to 16 weeks. If additional time is required to fill your order, we will contact you by e-mail or telephone.

When ordering a dress online, it's very important to know your body measurements to help you decide what dress size to pick. The size chart is located on the product page. Please take a look at our Measuring Guide on our website. It's super easy and helps you find your perfect clothing online! If you're in between 2 sizes, we recommend sizing up so it'll be easier to get it altered.

We love happy customers, and we want you to be completely satisfied with your purchase! Unlike most formal wear retailers, we offer refunds if you're not 100% satisfied. For more details, please visit our Exchange and Returns Policy page.

Unless it's for a clear group order, we are limiting one dress per customer so more people will be able to get a dress this year. Plus, we have a 20% restocking fee and $12 prepaid shipping label fee per dress, so we recommend ordering one dress to see if the dress designer will even work for you. Your order will be canceled immediately if it's not for an obvious group order. If you'd like to try on multiple dresses, please go to an Authorized Retailer near you - this information can easily be found on the dress designer's website.

Yes! We have shipped products all over the world, and we love our international customers!

We accept credit card payments including Visa, MasterCard, American Express, Discover, Amazon Payments, Apple Pay, and PayPal. Personal checks are not accepted.

You can be confident when you place an order. We use state-of-the-art identity and personal information protection software to ensure that our transaction process is extremely safe and your information secure. Your private information is secure and will not be shared with any third parties for any reason.